Managing and motivating people is not always easy. They have different wants, a drive to be recognised, succeed and be part of the team. Also, as individuals, they behave and communicate in many and varied ways. As a manager, you have to communicate clear and concise messages, yet take into account the individual differences of your audience. Understanding and allowing for those differences will enable you to more successfully manage your team, reduce conflict and achieve your objectives.

This practical program allows people to discover their communication / behavioural styles (Researcher, Expressive, Amiable, Driver) and the impact that has on others. Participants also consider transactional analysis, ways to handle various styles, communication skills, controlling through questioning, body language, feedback and using the sandwich approach, agreeing and implementing decisions.

The learning is brought into focus through scenario investigation and skills practise.

Management and Supervision is not about controlling and directing, but encouraging people to achieve stated objectives within the company direction.

Managers and supervisors exhibit three traits: they know what has to be done, are results oriented and they take people with them. The supervisor has to play a balancing act between achieving tasks, empowering individuals and creating effective teams.

This program deals with the practical aspects of management, by emphasising the importance of planning, setting standards, decision making, team management, discussion leading and meetings, conflict resolution, creativity, delegation, coaching and counselling.

Conflict is a daily reality for everyone and therefore, inevitable. Some conflicts are relatively minor, easy to handle, or able to be overlooked. Others loom much larger and require a strategy for successful resolution, if they are not to create constant tension or lasting bad feeling. Properly handled, conflict can contribute greatly to personal and organisational wellbeing. It can prevent stagnation, promote understanding and lead to innovative solutions to problems.

In this program we address attitude to conflict, the 5 conflict handling modes, tips to handling conflict, communicating in conflict situations, do’s and don’ts, confrontation and negotiation, managing difficult situations and anger, individual action plan.

This is a highly interactive program to allow participants to determine how effectively they manage conflict within the workplace and to reinforce their learning through skills practise.

“The best meetings have only two participants and the other one never shows up” might be nice in theory. However, in organisations, meetings are an inescapable activity, so it is best to know how to plan and conduct them properly to make them effective, efficient and economic.

This is an interactive workshop with experiential learning activities and feedback. It covers the aspects of planning meetings, constructing and using an agenda, rules of discussion leading and meetings, the role of the Chairperson, running meetings, managing conflict and dealing with types of problem people, dynamics of seating arrangements, keeping to time, involving individuals and getting their commitment.

This program is designed for personnel who are involved with meetings, whether they are planning them, running them or participating in them.

Managing sales people is like raising children! They want a framework and direction, values and development, attention and encouragement, a role model and coach. There's also rivalry, conflict and strong emotional appeals to justify actions. Apart from that, managing a sales force and getting the best out of them is easy.

We recognise the peculiarities of managing these people and focus on defining sales strategies and goals, price/profit relationship, leadership, motivation, problem solving, handling conflict, coaching and counselling for high performance. People who will benefit most are those who have, or are about to have sales people reporting to them.